Refund & Return Policy

At Prime Watches, we are committed to providing a smooth and reliable shopping experience. Please read our policy carefully before placing an order.

1. Replacement Policy (7 Days)

We offer a 7-day replacement policy from the date of delivery in the following cases:

• Product received is damaged
• Product has a manufacturing defect
• Wrong item delivered

To be eligible:

• The item must be unused
• Must be returned in original packaging with all contents

2. Return & Refund Policy

We follow a resolution-first approach.

• Customers must contact our support team within 7 days of delivery
• Our team will review the issue carefully

If:

• Replacement is not possible, or
• Issue is verified and valid

Then a refund may be approved.

3. Refund Process

• Approved refunds will be processed to the original payment method
• Refund timeline: 5–7 working days

4. Important Conditions (Read Carefully)

• ❌ No return/refund for change of mind
• ❌ No return for used or damaged-by-customer products
• ❌ Minor color/design variation (due to lighting) is not eligible
• ❌ Strap wear & tear after usage is not covered

5. How to Request

To request a replacement or refund:

• Contact us via WhatsApp / Email
• Share:
  • Order ID
  • Clear photos/video of the issue

Without proof, requests will not be approved.

6. Our Commitment

We aim to provide a fair and hassle-free resolution for every customer while maintaining strict quality standards.